Disappointed with Elite Homes customer service
Complaint Details
I have been a loyal customer of Elite Homes for several years. However, my recent experience has been extremely disappointing. I ordered package (order #ORD-2293-OVU-0840) on May 23, 2025, and have encountered was promised features that don't exist. Despite multiple calls to customer service, no one has been able to help me. I would like Elite Homes to improve their customer service training.
Comments (2)
Lizeth Conn
Apr 26, 2025 05:11Just wanted to follow up on my complaint regarding Elite Homes. I haven't heard anything back yet, and the air purifier I purchased is still not working correctly. Any assistance would be greatly appreciated.
Gerta Simon
May 15, 2025 06:04Dear valued customer, Thank you for bringing this matter to our attention. We at Elite Homes take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our mattress and have initiated an internal investigation (Reference: REF-3B922393). One of our specialists from our Quality Assurance will be contacting you within the next 13 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Patricia Lewis Director of Customer Success Elite Homes Customer Relations
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