Privacy Policy

1. Introduction

At ComplaintNest, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Platform").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Platform.

2. Information We Collect

Personal Data

We may collect personal identification information, including but not limited to:

• Name
• Email address
• Phone number
• Address
• Date of birth
• Payment information
• Profile pictures

Complaint Data

When you submit a complaint, we collect:

• Details about the company or service provider
• Description of the complaint
• Date and location of the incident
• Any supporting documents or media you upload
• Correspondence related to the complaint

Usage Data

We automatically collect certain information when you visit, use, or navigate the Platform, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Time and date of your visit
• Pages you view
• Time spent on pages
• Referring website
• Search terms used to reach our Platform

3. How We Collect Information

We collect information through:

• Direct Interactions: Information you provide when creating an account, submitting complaints, filling out forms, or corresponding with us.
• Automated Technologies: As you navigate through our Platform, we may use cookies, web beacons, and other tracking technologies to collect usage data.
• Third Parties: We may receive information about you from third-party sources such as social media platforms, payment processors, and public databases.

4. How We Use Your Information

We may use the information we collect for various purposes, including:

• Providing, operating, and maintaining our Platform
• Processing and managing your complaints
• Notifying companies about complaints filed against them
• Improving our Platform and user experience
• Analyzing usage patterns and trends
• Communicating with you about updates, security alerts, and support
• Marketing and promotional purposes (with your consent)
• Preventing fraud and enforcing our terms of service
• Complying with legal obligations

5. AI-Powered Analysis

ComplaintNest uses artificial intelligence to analyze complaints for several purposes:

• Verification: Our AI systems help verify the authenticity and validity of complaints.
• Categorization: AI helps categorize complaints for better routing and resolution.
• Pattern Recognition: We identify trends and patterns across complaints to improve our services.

The AI processing is conducted in compliance with applicable data protection laws. No automated decision-making that produces legal effects or similarly significantly affects you is performed without human oversight.

6. Disclosure of Your Information

We may share your information with:

• Companies: When you submit a complaint, the relevant company will receive information about your complaint and contact details to facilitate resolution.
• Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, and hosting services.
• Legal Authorities: If required by law, court order, or governmental regulation.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
• With Your Consent: We may share your information for other purposes with your explicit consent.

7. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We maintain:

• Encryption of sensitive data
• Regular security assessments
• Access controls for our systems
• Data backup procedures
• Staff training on data protection

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining how long to retain data, we consider:

• The amount, nature, and sensitivity of the personal data
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the data
• Whether we can achieve those purposes through other means
• Legal, regulatory, and compliance requirements

9. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: The right to request copies of your personal data.
• Rectification: The right to request that we correct inaccurate or complete incomplete information.
• Erasure: The right to request that we delete your personal data in certain circumstances.
• Restriction: The right to request that we restrict the processing of your data in certain circumstances.
• Data Portability: The right to request that we transfer your data to another organization or directly to you.
• Objection: The right to object to our processing of your personal data.
• Withdraw Consent: The right to withdraw consent where we rely on consent to process your personal data.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use personal information about you. Cookies are small data files placed on your device that help us improve our Platform and your experience.

We use the following types of cookies:

• Essential Cookies: Necessary for the functioning of our Platform.
• Analytical/Performance Cookies: Allow us to recognize and count visitors and see how they move around our Platform.
• Functionality Cookies: Enable us to personalize content for you.
• Targeting Cookies: Record your visit to our Platform, the pages you visit, and the links you follow.

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our Platform may become inaccessible or not function properly.

11. Children's Privacy

Our Platform is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

12. Third-Party Links

Our Platform may contain links to third-party websites, services, or applications that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.