Warranty claim denied by Elite Homes
Complaint Details
On February 14, 2025, I signed up for Elite Homes's return policy at their Kossview, Montana location. I was told that the service would include package, but after paying $503.09, I discovered this wasn't the case. When I called to resolve this, Vicente B. was unhelpful and refused to address my concerns. I am requesting that Elite Homes honor the warranty as soon as possible.
Comments (2)
Martin Mitchell
May 05, 2025 05:53Thank you for your response, but I'm still not satisfied with the resolution offered. The $381.40 refund only covers part of what I paid for the upgrade plan, and I've had to spend additional money to fix the issues caused.
Margarita Kuhn
May 22, 2025 05:18Dear valued customer, Thank you for bringing this matter to our attention. We at Elite Homes take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our dress shirt and have initiated an internal investigation (Reference: REF-FF2D5FC3). One of our specialists from our Support Operations will be contacting you within the next 3 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Hayden Lee Support Team Lead Elite Homes Customer Relations
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