Design Partners failed to honor their commitment
Complaint Details
I'm writing to complain about the delivery service I received from Design Partners. After paying $359.6 for membership, I found that it had repeated billing errors. I've tried resolving this with your customer service team multiple times, including speaking with Rhoda K., but have not received a satisfactory resolution.
Comments (2)
Arnulfo Purdy
May 26, 2025 05:28After speaking with Taylor Robinson from the Customer Experience at Design Partners, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.
Jedidiah Becker
May 18, 2025 05:47ComplaintNest Administrator Note: We have reviewed this complaint against Design Partners and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the mattress. ComplaintNest Support Team
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