Poor customer service experience with FastPay Solutions

It's now been 2 days since my initial complaint, and FastPay Solutions still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their personal shopping service.

Dear valued customer, Thank you for bringing your concerns about our catering service to our attention. We at FastPay Solutions are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 2, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective catering service 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary catering service accessory kit valued at $380.23 Please contact our dedicated resolution team at support@FastPay Solutions.com with your preferred delivery date and time, referencing case number REF-54F3BC04. We truly value your business and appreciate the opportunity to make this right. Best regards, Joseph Young Consumer Affairs Director FastPay Solutions

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding FastPay Solutions's subscription box and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at FastPay Solutions and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team