Recurring received the wrong item with FastPay Solutions package

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about FastPay Solutions. Can someone please provide an update?

Dear customer, On behalf of FastPay Solutions, I would like to personally apologize for the inconvenience you've experienced with our upgrade plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate store credit to address this situation. Additionally, we have documented this case (Reference: REF-801A0897) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Mary Moore Senior Support Specialist FastPay Solutions

ComplaintNest Administrator Update: We have received confirmation from FastPay Solutions that they are actively working to resolve your complaint. Their representative, Jennifer Garcia, has committed to contacting you within 8 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team