Overcharged by Spectrum Wireless for subscription service
Complaint Details
On February 7, 2025, I signed up for Spectrum Wireless's support line at their Saulview, Nevada location. I was told that the service would include membership, but after paying $625.98, I discovered this wasn't the case. When I called to resolve this, Benny F. was unhelpful and refused to address my concerns. I expect Spectrum Wireless to take responsibility and upgrade my service at no additional cost.
Comments (2)
Floyd Nolan
May 12, 2025 05:58I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Spectrum Wireless. Can someone please provide an update?
Bernard Arnaud
May 12, 2025 06:09Dear customer, On behalf of Spectrum Wireless, I would like to personally apologize for the inconvenience you've experienced with our customer support plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate personalized solution to address this situation. Additionally, we have documented this case (Reference: REF-575AFBDC) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Michael Robinson Account Manager Spectrum Wireless
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Status updateStatus changed to "Resolved"
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