Appointment scheduling issues with The Prime Vitality Specialists

Thank you for your response, but I'm still not satisfied with the resolution offered. The $357.98 refund only covers part of what I paid for the maintenance contract, and I've had to spend additional money to fix the issues caused.

Dear customer, I am reaching out regarding your recent complaint about our upgrade plan. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Client Experience Manager at The Prime Vitality Specialists, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $397.94 to your original payment method 2. Added a $397.94 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-8791DD63 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Patricia Brown Client Experience Manager The Prime Vitality Specialists