Warranty claim denied by Pro Works & Sons Hougang

I am writing regarding order #ORD-8861-WEF-8627 placed with Pro Works & Sons Hougang on February 5, 2002. I paid $175.10 for unit, but when it arrived, I discovered has poor quality. I've made numerous attempts to contact customer service, but Ethel W. and other representatives have not been helpful in resolving this matter.

I am writing regarding order #ORD-8861-WEF-8627 placed with Pro Works & Sons Hougang on February 5, 2002. I paid $175.10 for unit, but when it arrived, I discovered has poor quality. I've made numerous attempts to contact customer service, but Ethel W. and other representatives have not been helpful in resolving this matter.