Premier-Homes Ottawa refused to address issue
Complaint Details
I purchased a item from Premier-Homes Ottawa on May 25, 2012. Shortly after using it, I experienced couldn't access my account. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Amari T. who promised to escalate my case, but I've heard nothing since.
Comments (2)
Stuart Kunze
Apr 27, 2025 05:22I want to acknowledge that Premier-Homes Ottawa has attempted to resolve this issue. However, the solution they're offering (a $313.53 store credit) isn't adequate considering I paid $313.53 for a furniture set that never worked properly.
Zachery Kerluke
May 12, 2025 05:51Dear customer, On behalf of Premier-Homes Ottawa, I would like to personally apologize for the inconvenience you've experienced with our personal shopping service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate gift card to address this situation. Additionally, we have documented this case (Reference: REF-E99E2F01) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Casey Jones Client Support Executive Premier-Homes Ottawa
Complaint Status
Contacted CompanyAI Verification
This complaint has been verified by our AI system.
Legal Acknowledgment
The complainant has provided legal acknowledgment.
Complaint Timeline
3 EventsComplaint Submitted
SubmittedComplaint submitted
AI Verification
Ai verifiedComplaint verified
Status Update
Status updateStatus changed to "Contacted Company"