Warranty claim denied by Premier-Homes Ottawa

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Premier-Homes Ottawa has been much more responsive, though we still haven't reached a satisfactory resolution regarding their maintenance contract.

Dear valued customer, Thank you for bringing this matter to our attention. We at Premier-Homes Ottawa take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our prepared meal and have initiated an internal investigation (Reference: REF-A6BF0F2A). One of our specialists from our Quality Assurance will be contacting you within the next 13 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Alex Moore Director of Customer Success Premier-Homes Ottawa Customer Relations