United Properties refused to address issue

Just wanted to follow up on my complaint regarding United Properties. I haven't heard anything back yet, and the kitchen knife set I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear valued customer, Thank you for your complaint regarding the mattress you purchased on March 29, 2025. At United Properties, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $287.77 2. A replacement mattress with an extended warranty 3. A store credit of $287.77 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-418B5015. We value your business and hope to restore your confidence in our company. Best regards, Avery Anderson Customer Experience Manager United Properties