Hidden fees discovered from Innovative Structures Professionals

I want to acknowledge that Innovative Structures Professionals has attempted to resolve this issue. However, the solution they're offering (a $135.92 store credit) isn't adequate considering I paid $135.92 for a vacuum cleaner that never worked properly.

Dear customer, On behalf of Innovative Structures Professionals, I would like to personally apologize for the inconvenience you've experienced with our upgrade plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate discount on future purchases to address this situation. Additionally, we have documented this case (Reference: REF-717FB24C) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Hayden Wilson Director of Customer Success Innovative Structures Professionals