Quality issues with Design Partners equipment
Complaint Details
I want to report a serious concern with Design Partners's unit that I purchased on December 22, 2024 from your South Garnett, South Dakota store. The product has experienced long delays despite being advertised as high quality. I've contacted customer service three times and spoken to Genoveva R., but my issue remains unresolved. I expect Design Partners to take responsibility and provide the documentation I requested.
Comments (2)
Florencio Hane
May 21, 2025 05:32After my initial complaint, Design Partners contacted me to troubleshoot the winter coat. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.
Henrik Fritsch
May 16, 2025 05:31Dear customer, On behalf of Design Partners, I would like to personally apologize for the inconvenience you've experienced with our professional setup. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate free additional service to address this situation. Additionally, we have documented this case (Reference: REF-997E6547) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Alex Lee Client Support Executive Design Partners
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