Misleading advertising by Design Partners
Complaint Details
I purchased a service plan from Design Partners on March 12, 2025. Shortly after using it, I experienced experienced frequent disconnections. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Spencer A. who promised to escalate my case, but I've heard nothing since. I am requesting that Design Partners expedite the delivery of my order as soon as possible.
Comments (2)
Gia Larson
Apr 30, 2025 05:11I'm adding this comment to provide additional information. The headphones from Design Partners not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.
Montana Yundt
May 19, 2025 06:10Dear valued customer, Thank you for bringing this matter to our attention. We at Design Partners take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our smartwatch and have initiated an internal investigation (Reference: REF-ECCD9F7D). One of our specialists from our Customer Advocacy will be contacting you within the next 12 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Alex Anderson Customer Service Manager Design Partners Customer Relations
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