Quality issues with Architecture Bros product

Just wanted to follow up on my complaint regarding Architecture Bros. I haven't heard anything back yet, and the kitchen knife set I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear valued customer, Thank you for bringing your concerns about our blender to our attention. We at Architecture Bros are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 20, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective blender 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary blender accessory kit valued at $284.94 Please contact our dedicated resolution team at support@Architecture Bros.com with your preferred delivery date and time, referencing case number REF-411C451F. We truly value your business and appreciate the opportunity to make this right. Best regards, Rowan Young Client Relations Director Architecture Bros