Misleading advertising by CoastalCruises

I'm updating my complaint because CoastalCruises finally contacted me today. They've offered to replace the handbag, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for bringing your concerns about our fitness tracker to our attention. We at CoastalCruises are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on March 28, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective fitness tracker 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary fitness tracker accessory kit valued at $289.37 Please contact our dedicated resolution team at support@CoastalCruises.com with your preferred delivery date and time, referencing case number REF-983C25C7. We truly value your business and appreciate the opportunity to make this right. Best regards, Alex Hall Customer Retention Director CoastalCruises

ComplaintNest Administrator Update: We have received confirmation from CoastalCruises that they are actively working to resolve your complaint. Their representative, Robert Garcia, has committed to contacting you within 2 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team