CoastalCruises
Company Information
Cruise line operator
Performance Metrics
Resolved Complaints
Response Rate
0 of 22 complaints resolved
Complaint Statistics
Recent Complaints
View AllService cancellation requires excessive fees not disclosed
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Unsatisfactory resolution from CoastalCruises
I want to report a serious concern with CoastalCruises's package that I purchased on May 13, 2025 from your Wilberthaven...
Security breach exposed my personal data
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Company Rating
Customer Ratings & Reviews
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34 verified ratings
Laverna Douglas
1 year agoExcellent communication and follow-up.
Mariah Ritchie
1 year agoHad to follow up multiple times to get a response.
Margie Jerde
6 months agoVery pleased with CoastalCruises's customer service department. They're responsive, solution-oriented, and genuinely seem to care about customer satisfaction.
Egisto Barbieri
2 months agoMediocre experience with CoastalCruises. Their customer service team seems understaffed and undertrained, leading to frequent miscommunications.
Summer Heaney
9 months agoMy experience with CoastalCruises's customer service service was acceptable. They resolved issues when raised, though it sometimes required persistence.
Hubert Turner
7 months agoNot impressed with CoastalCruises. Their customer service service is overpriced for the quality received, and their response time to problems is slow.
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