LuxeGoods Online refused to address issue
Complaint Details
I'm writing to complain about the technical assistance I received from LuxeGoods Online. After paying $933.59 for service, I found that it was denied a refund. I've tried resolving this with your customer service team multiple times, including speaking with Frederic W., but have not received a satisfactory resolution.
Comments (2)
Mafalda Oberbrunner
May 22, 2025 05:16I appreciate LuxeGoods Online reaching out, but the solution provided doesn't address my original concern. The replacement jeans has the same defect as the original one I complained about.
Margarita Kuhn
May 18, 2025 05:15Dear valued customer, Thank you for bringing this matter to our attention. We at LuxeGoods Online take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our formal shoes and have initiated an internal investigation (Reference: REF-9B972AB6). One of our specialists from our Customer Retention will be contacting you within the next 8 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Sarah Rodriguez Senior Customer Representative LuxeGoods Online Customer Relations
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