CyberShield Security refused to address issue

I wanted to update this complaint to mention that a representative from CyberShield Security called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.

Dear valued customer, Thank you for bringing this matter to our attention. We at CyberShield Security take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our jacket and have initiated an internal investigation (Reference: REF-FF685590). One of our specialists from our Quality Assurance will be contacting you within the next 10 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Mary Martinez Senior Support Specialist CyberShield Security Customer Relations

ComplaintNest Administrator Update: We have received confirmation from CyberShield Security that they are actively working to resolve your complaint. Their representative, Jessica Moore, has committed to contacting you within 10 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team