CyberShield Security failed to honor their commitment
Complaint Details
I purchased a application from CyberShield Security on December 26, 2013. Shortly after using it, I experienced has a manufacturing defect. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Adrian M. who promised to escalate my case, but I've heard nothing since.
Comments (2)
Maryjane Borer
May 22, 2025 05:39Just wanted to follow up on my complaint regarding CyberShield Security. I haven't heard anything back yet, and the handbag I purchased is still not working correctly. Any assistance would be greatly appreciated.
Daniel Menard
May 16, 2025 05:21Dear valued customer, Thank you for bringing this matter to our attention. We at CyberShield Security take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our jacket and have initiated an internal investigation (Reference: REF-64FBD809). One of our specialists from our Resolution Center will be contacting you within the next 11 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Peyton Lee Client Experience Manager CyberShield Security Customer Relations
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