ExploreTours Travel

ExploreTours Travel

Municipal Corporation
3.4/5 (36 ratings)

Company Information

Travel agency and tour operator

Performance Metrics

2

Resolved Complaints

8%

Response Rate

2 of 24 complaints resolved

Avg. Response Time: -180.4 days

Complaint Statistics

Total
Resolved
0
Pending

Recent Complaints

View All
Resolved Verified 2025-05-20

Refund refused by ExploreTours Travel

On March 15, 2025, I signed up for ExploreTours Travel's maintenance plan at their Eduardoshire, Nevada location. I was...

Selina Goldner 881 2 View Details
Verified Verified 2025-03-15

Credit card interest rate increased without notice

I purchased a product on February 10, 2009 with the understanding that Quisquam nam amet enim veritatis.. However, I dis...

Candelario Block 0 10 View Details
Contacted Company Verified 2025-03-15

Quality issues with ExploreTours Travel product

I want to report a serious concern with ExploreTours Travel's solution that I purchased on June 9, 2005 from your New Co...

Enoch Walsh 577 2 View Details
Submitted Verified 2025-03-10

Poor customer service experience with ExploreTours Travel

I have been a loyal customer of ExploreTours Travel for several years. However, my recent experience has been extremely...

Claire Smitham 113 3 View Details
Submitted Verified 2025-01-31

Sed autem nihil quis ea autem.

Autem dignissimos amet quis molestias. Ut reiciendis ipsum et optio est. Ipsa illum nisi molestias laudantium sunt volup...

Shany Hettinger 1 4 View Details

Company Rating

Based on complaint resolutions
25%
30%
20%
15%
10%

Customer Ratings & Reviews

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3.4

36 verified ratings

Response Time
Resolution Quality
Customer Service
Laverna Douglas
Laverna Douglas
2 months ago

Mixed feelings about how they handled my issue.

Mariah Ritchie
Mariah Ritchie
1 year ago

Would not recommend based on my experience.

Shyann Olson
Shyann Olson
4 months ago

Would think twice before using ExploreTours Travel's customer service service again. Not terrible, but definitely not good enough to recommend to others.

Verified Complaint View Complaint
Katrine Douglas
Katrine Douglas
9 months ago

ExploreTours Travel provides excellent customer service service with only minor room for improvement. Would definitely recommend to others.

Michael Pollich
Michael Pollich
2 months ago

My experience with ExploreTours Travel's customer service service was acceptable. They resolved issues when raised, though it sometimes required persistence.

Verified Complaint View Complaint
Audreanne Walsh
Audreanne Walsh
3 weeks ago

ExploreTours Travel provides adequate customer service service. While I didn't encounter major problems, there's definitely room for improvement in their processes.

Verified Complaint View Complaint

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