Refund refused by ExploreTours Travel
Complaint Details
On March 15, 2025, I signed up for ExploreTours Travel's maintenance plan at their Eduardoshire, Nevada location. I was told that the service would include package, but after paying $660.23, I discovered this wasn't the case. When I called to resolve this, Sherman C. was unhelpful and refused to address my concerns. I am asking ExploreTours Travel to make this right by issue a formal apology.
Comments (2)
Selina Goldner
May 09, 2025 05:50I'm updating my complaint because ExploreTours Travel finally contacted me today. They've offered to replace the restaurant order, but I've requested a refund instead since I've already purchased a replacement elsewhere.
Jennie Brown
May 20, 2025 05:59Dear valued customer, Thank you for your complaint regarding the specialty coffee you purchased on April 30, 2025. At ExploreTours Travel, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $65.25 2. A replacement specialty coffee with an extended warranty 3. A store credit of $65.25 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-26CD8ECA. We value your business and hope to restore your confidence in our company. Best regards, Robert Lewis Technical Support Manager ExploreTours Travel
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