Refund refused by Builders Enterprises Geelong

I appreciate Builders Enterprises Geelong reaching out, but the solution provided doesn't address my original concern. The replacement router has the same defect as the original one I complained about.

Dear valued customer, Thank you for your complaint regarding the camera you purchased on April 27, 2025. At Builders Enterprises Geelong, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $84.45 2. A replacement camera with an extended warranty 3. A store credit of $84.45 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-69B4FA3B. We value your business and hope to restore your confidence in our company. Best regards, Rowan Johnson Customer Service Manager Builders Enterprises Geelong