Poor service at Homemade Food Delights restaurant
Complaint Details
I ordered delivery from Homemade Food Delights on May 3, 2025 (order #ORD-3588-ERN-2190) totaling $840.38. The food arrived found foreign objects in the product and was barely edible. When I called to report this, Humberto O. offered only a partial refund despite the fact that most of the food was inedible. I am requesting that Homemade Food Delights improve their customer service training as soon as possible.
Comments (2)
Zena Hirthe
May 06, 2025 06:06It's now been 6 days since my initial complaint, and Homemade Food Delights still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their training session.
Nathalie Fouquet
May 14, 2025 05:18Dear valued customer, Thank you for your complaint regarding the athletic shoes you purchased on April 12, 2025. At Homemade Food Delights, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $245.84 2. A replacement athletic shoes with an extended warranty 3. A store credit of $245.84 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-300ECF93. We value your business and hope to restore your confidence in our company. Best regards, Michael White Customer Service Manager Homemade Food Delights
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