Refund refused by Homemade & Dishes Holdings

I want to acknowledge that Homemade & Dishes Holdings has attempted to resolve this issue. However, the solution they're offering (a $456.80 store credit) isn't adequate considering I paid $456.80 for a sweater that never worked properly.

Dear customer, On behalf of Homemade & Dishes Holdings, I would like to personally apologize for the inconvenience you've experienced with our design service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate free additional service to address this situation. Additionally, we have documented this case (Reference: REF-EFF64D4A) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Alex Smith Support Team Lead Homemade & Dishes Holdings