Unsatisfactory resolution from Quality Ventures Corp.
Complaint Details
On December 21, 2024, I signed up for Quality Ventures Corp.'s premium support at their East Elveramouth, Oregon location. I was told that the service would include item, but after paying $452.97, I discovered this wasn't the case. When I called to resolve this, Mafalda H. was unhelpful and refused to address my concerns. I am asking Quality Ventures Corp. to make this right by issue a formal apology.
Comments (2)
Cleve Hammes
May 09, 2025 05:38After speaking with Mary Rodriguez from the Resolution Center at Quality Ventures Corp., I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.
Gabriela Pietsch
May 22, 2025 05:21Dear customer, On behalf of Quality Ventures Corp., I would like to personally apologize for the inconvenience you've experienced with our premium account. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate product exchange to address this situation. Additionally, we have documented this case (Reference: REF-FB6C8477) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Jordan Thompson Client Support Executive Quality Ventures Corp.
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