Quality issues with Luxury Habitat Nonthaburi product

I want to acknowledge that Luxury Habitat Nonthaburi has attempted to resolve this issue. However, the solution they're offering (a $115.67 store credit) isn't adequate considering I paid $115.67 for a vacuum cleaner that never worked properly.

Dear valued customer, Thank you for bringing this matter to our attention. We at Luxury Habitat Nonthaburi take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our vacuum cleaner and have initiated an internal investigation (Reference: REF-235FBA44). One of our specialists from our Customer Experience will be contacting you within the next 7 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Susan Miller Customer Advocacy Manager Luxury Habitat Nonthaburi Customer Relations