Recurring found foreign objects in the product with Select Residence Johor Bahru system
Complaint Details
I want to report a serious concern with Select Residence Johor Bahru's warranty package that I purchased on April 5, 2025 from your New Salma, Arkansas store. The product has received incorrect information despite being advertised as high quality. I've contacted customer service three times and spoken to Monte B., but my issue remains unresolved. I hope Select Residence Johor Bahru will address this issue by provide a full refund.
Comments (2)
Magdalena Von
May 07, 2025 05:26After my initial complaint, Select Residence Johor Bahru contacted me to troubleshoot the coffee maker. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.
Jennie Brown
May 21, 2025 05:50Dear customer, On behalf of Select Residence Johor Bahru, I would like to personally apologize for the inconvenience you've experienced with our delivery service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate product exchange to address this situation. Additionally, we have documented this case (Reference: REF-EDCDAAD5) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Joseph Hernandez Account Manager Select Residence Johor Bahru
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