Rude treatment by Diagnostic Institute staff

Hospitals Verified Under Review Aug 21, 2024
Diagnostic Institute | Malaysia | Dena Dooley

Complaint Details

I'm writing about a serious concern regarding my prescription from Diagnostic Institute's pharmacy. On March 25, 2025, I received fitness equipment with instructions that received a damaged replacement item. When I contacted the pharmacy to verify this was correct, Lee G. confirmed the prescription but I later learned from another healthcare provider that this was incorrect and potentially dangerous. I expect Diagnostic Institute to take responsibility and make their terms and conditions clearer.

852 views | 1 comments | Aug 21, 2024 21:28

Comments (1)

Dena Dooley

Dena Dooley

May 21, 2025 05:49

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Diagnostic Institute has been much more responsive, though we still haven't reached a satisfactory resolution regarding their consultation service.

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Complaint Timeline

3 Events

Complaint Submitted

Submitted

Complaint submitted

Aug 21, 2024 Dena Dooley

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May 26, 2025 System

Status Update

Status update

Status changed to "Under Review"

May 26, 2025 System