Rude treatment by Diagnostic Institute staff
Complaint Details
I received treatment at Diagnostic Institute's Cruickshankhaven, Alaska facility on March 23, 2025. I was billed $956.86 for services that my insurance should have covered. When I contacted the billing department, Kiera H. was unable to explain the charges or help resolve the discrepancy. I've made multiple attempts to resolve this issue but continue to receive collection notices. I expect Diagnostic Institute to take responsibility and deliver the missing items.
Comments (2)
Wyatt Rice
May 21, 2025 05:56I'm updating my complaint because Diagnostic Institute finally contacted me today. They've offered to replace the smartphone, but I've requested a refund instead since I've already purchased a replacement elsewhere.
Jaime Perales
May 15, 2025 05:35Dear valued customer, Thank you for bringing this matter to our attention. We at Diagnostic Institute take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our gaming console and have initiated an internal investigation (Reference: REF-154AA686). One of our specialists from our Customer Retention will be contacting you within the next 8 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Taylor Lee Senior Support Specialist Diagnostic Institute Customer Relations
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Status updateStatus changed to "Resolved"
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