Land & Partners Hamburg LLC provided defective unit

It's now been 12 days since my initial complaint, and Land & Partners Hamburg LLC still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their professional setup.

Dear valued customer, Thank you for your complaint regarding the air purifier you purchased on May 19, 2025. At Land & Partners Hamburg LLC, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $106.96 2. A replacement air purifier with an extended warranty 3. A store credit of $106.96 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-482B31EE. We value your business and hope to restore your confidence in our company. Best regards, Jennifer Lee Product Support Manager Land & Partners Hamburg LLC

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Land & Partners Hamburg LLC of this issue through multiple channels. They have acknowledged receipt of this complaint on April 26, 2025 and have assigned it reference number REF-482B31EE in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team