Overcharged by Premium Advisors Brasilia for premium support
Complaint Details
I purchased a service plan from Premium Advisors Brasilia on April 3, 2025. Shortly after using it, I experienced doesn't work as advertised. I contacted their customer service on multiple occasions, but they have not resolved the issue. I spoke with Asa R. who promised to escalate my case, but I've heard nothing since. I would like Premium Advisors Brasilia to fix the security vulnerability.
Comments (2)
Arch Eichmann
May 16, 2025 05:48It's now been 12 days since my initial complaint, and Premium Advisors Brasilia still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their personal shopping service.
Clement Doyle
May 22, 2025 05:40Dear customer, On behalf of Premium Advisors Brasilia, I would like to personally apologize for the inconvenience you've experienced with our installation service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate priority repair to address this situation. Additionally, we have documented this case (Reference: REF-310B6094) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Sarah Clark Client Relations Manager Premium Advisors Brasilia
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