Quality issues with Premium Advisors Brasilia product

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Premium Advisors Brasilia has been much more responsive, though we still haven't reached a satisfactory resolution regarding their extended warranty.

Dear customer, I am reaching out regarding your recent complaint about our training session. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Senior Support Specialist at Premium Advisors Brasilia, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $492.22 to your original payment method 2. Added a $492.22 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-4EF2F825 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Sarah Miller Senior Support Specialist Premium Advisors Brasilia

ComplaintNest Administrator Update: We have received confirmation from Premium Advisors Brasilia that they are actively working to resolve your complaint. Their representative, Michael Allen, has committed to contacting you within 2 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team