Unsatisfactory resolution from Defense Group Inc.

I'm adding this comment to provide additional information. The meal delivery from Defense Group Inc. not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.

Dear customer, I am reaching out regarding your recent complaint about our consultation service. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Customer Experience Specialist at Defense Group Inc., I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $14.91 to your original payment method 2. Added a $14.91 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-CA886EB9 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Barbara Rodriguez Customer Experience Specialist Defense Group Inc.

ComplaintNest Administrator Alert: We have noticed that Defense Group Inc. has not yet responded to your complaint about their subscription plan. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team