Education Scholars refused to address received a damaged replacement item

I want to acknowledge that Education Scholars has attempted to resolve this issue. However, the solution they're offering (a $224.75 store credit) isn't adequate considering I paid $224.75 for a jacket that never worked properly.

Dear valued customer, Thank you for bringing this matter to our attention. We at Education Scholars take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our sweater and have initiated an internal investigation (Reference: REF-7A06AD49). One of our specialists from our Product Support will be contacting you within the next 10 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Barbara Taylor Client Relations Manager Education Scholars Customer Relations