Misleading advertising by Summit Class of Institute Holdings
Complaint Details
On June 22, 1996, I signed up for Summit Class of Institute Holdings's exchange program at their West Keithside, Texas location. I was told that the service would include subscription, but after paying $381.23, I discovered this wasn't the case. When I called to resolve this, Hattie B. was unhelpful and refused to address my concerns.
Comments (1)
Claudine Navarro
May 23, 2025 06:17Dear valued customer, Thank you for bringing this matter to our attention. We at Summit Class of Institute Holdings take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our product and have initiated an internal investigation (Reference: REF-FC7CFD29). One of our specialists from our Customer Success will be contacting you within the next 7 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Michael Harris Customer Relations Summit Class of Institute Holdings
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