Security concern with Consulting Consultants Fortaleza service

I'm updating my complaint because Consulting Consultants Fortaleza finally contacted me today. They've offered to replace the prepared meal, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear customer, On behalf of Consulting Consultants Fortaleza, I would like to personally apologize for the inconvenience you've experienced with our loyalty program. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate complimentary service extension to address this situation. Additionally, we have documented this case (Reference: REF-6B54185C) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Casey Moore Resolution Specialist Consulting Consultants Fortaleza