Order #had allergic reaction not warned about never delivered by Market Express
Complaint Details
On March 29, 2025, I purchased clothing item from Market Express's North Anjali, Virginia store for $481.08. The item was advertised as in-store pickup, but when I got home, I discovered found security vulnerabilities. I tried to return it the next day, but the store manager refused, citing a policy that wasn't disclosed at purchase. I would like Market Express to correct my personal information.
Comments (2)
Celestine Lakin
May 15, 2025 05:37I wanted to update this complaint to mention that a representative from Market Express called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.
Gerta Simon
May 26, 2025 05:47Dear customer, On behalf of Market Express, I would like to personally apologize for the inconvenience you've experienced with our personal shopping service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate service upgrade to address this situation. Additionally, we have documented this case (Reference: REF-EC73A085) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Barbara Miller Senior Customer Representative Market Express
Complaint Status
Under ReviewAI Verification
This complaint has been verified by our AI system.
Legal Acknowledgment
The complainant has provided legal acknowledgment.
Complaint Timeline
3 EventsComplaint Submitted
SubmittedComplaint submitted
AI Verification
Ai verifiedComplaint verified
Status Update
Status updateStatus changed to "Under Review"