Damaged merchandise from Market Express
Complaint Details
I placed an order with Market Express on May 1, 2025 for several items including luggage (order #ORD-1719-YDK-7089). The order was charged to my account ($597.14), but doesn't work as advertised. I've contacted customer service multiple times and spoken with Viva C., but they've been unable to locate my order or issue a refund. I hope Market Express will address this issue by fix the security vulnerability.
Comments (2)
Sanford Bernhard
May 20, 2025 06:08It's now been 7 days since my initial complaint, and Market Express still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their delivery service.
Daniel Menard
May 11, 2025 05:51Dear valued customer, Thank you for bringing this matter to our attention. We at Market Express take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our fitness tracker and have initiated an internal investigation (Reference: REF-4511DCCB). One of our specialists from our Quality Assurance will be contacting you within the next 7 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Riley Lee Brand Representative Market Express Customer Relations
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