Rude treatment by Prime Medical Practice Corp. staff

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Prime Medical Practice Corp. has been much more responsive, though we still haven't reached a satisfactory resolution regarding their upgrade plan.

Dear valued customer, Thank you for bringing this matter to our attention. We at Prime Medical Practice Corp. take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our headphones and have initiated an internal investigation (Reference: REF-39CEC6D4). One of our specialists from our Client Relations will be contacting you within the next 8 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Alex Harris Senior Customer Representative Prime Medical Practice Corp. Customer Relations

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Prime Medical Practice Corp. of this issue through multiple channels. They have acknowledged receipt of this complaint on May 16, 2025 and have assigned it reference number REF-39CEC6D4 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team