Recurring has a manufacturing defect with Summit Education Holdings package

After my initial complaint, Summit Education Holdings contacted me to troubleshoot the winter coat. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.

Dear valued customer, Thank you for bringing your concerns about our dress shirt to our attention. We at Summit Education Holdings are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on March 27, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective dress shirt 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary dress shirt accessory kit valued at $232.25 Please contact our dedicated resolution team at support@Summit Education Holdings.com with your preferred delivery date and time, referencing case number REF-E64C9EC3. We truly value your business and appreciate the opportunity to make this right. Best regards, Jennifer Davis Resolution Center Director Summit Education Holdings