Recurring experienced frequent disconnections with ScholarMinds León Corp. product

After speaking with Susan Martin from the Resolution Center at ScholarMinds León Corp., I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear customer, On behalf of ScholarMinds León Corp., I would like to personally apologize for the inconvenience you've experienced with our design service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate service upgrade to address this situation. Additionally, we have documented this case (Reference: REF-5B9373FC) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Susan Lee Director of Customer Success ScholarMinds León Corp.