Online order cancellation issues with Trade Hub
Complaint Details
On January 3, 2025, I purchased shoes from Trade Hub's Dareborough, Kentucky store for $118.83. The item was advertised as gift wrapping, but when I got home, I discovered was overcharged for basic service. I tried to return it the next day, but the store manager refused, citing a policy that wasn't disclosed at purchase. I am requesting that Trade Hub implement better quality control as soon as possible.
Comments (2)
Pattie Welch
May 09, 2025 05:52It's now been 11 days since my initial complaint, and Trade Hub still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their loyalty program.
Margarita Kuhn
May 18, 2025 05:50Dear valued customer, Thank you for your complaint regarding the formal shoes you purchased on April 25, 2025. At Trade Hub, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $458.79 2. A replacement formal shoes with an extended warranty 3. A store credit of $458.79 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-C8BE3BE0. We value your business and hope to restore your confidence in our company. Best regards, Taylor Thomas Client Relations Manager Trade Hub
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