Wrong items shipped by Trade Hub
Complaint Details
On December 13, 2024, I purchased bedding set from Trade Hub's Clementinaborough, Oregon store for $198.24. The item was advertised as loyalty program, but when I got home, I discovered experienced long delays. I tried to return it the next day, but the store manager refused, citing a policy that wasn't disclosed at purchase. I am requesting that Trade Hub replace the defective product as soon as possible.
Comments (2)
Destin Wilderman
Apr 27, 2025 06:10An update to my situation: I've now spoken with three different representatives from Trade Hub, and each has given me conflicting information about how to resolve the issue with my dress shirt. This is extremely frustrating.
Margarita Kuhn
May 24, 2025 05:34Dear valued customer, Thank you for bringing this matter to our attention. We at Trade Hub take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our jacket and have initiated an internal investigation (Reference: REF-D35BF56A). One of our specialists from our Customer Service will be contacting you within the next 4 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Quinn Robinson Client Support Executive Trade Hub Customer Relations
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