Gift card issues with Trade Hub
Complaint Details
On February 13, 2025, I purchased kitchenware from Trade Hub's Daughertyport, Utah store for $395.24. The item was advertised as delivery service, but when I got home, I discovered couldn't access my account. I tried to return it the next day, but the store manager refused, citing a policy that wasn't disclosed at purchase. I would like Trade Hub to ensure this doesn't happen to other customers.
Comments (2)
Ashlee Ledner
May 11, 2025 06:02I want to acknowledge that Trade Hub has attempted to resolve this issue. However, the solution they're offering (a $341.79 store credit) isn't adequate considering I paid $341.79 for a jacket that never worked properly.
Zachery Kerluke
May 12, 2025 05:50Dear customer, On behalf of Trade Hub, I would like to personally apologize for the inconvenience you've experienced with our premium membership. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate service upgrade to address this situation. Additionally, we have documented this case (Reference: REF-B8F36D2D) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Avery Martinez Client Support Executive Trade Hub
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