Refund refused by Modern Engineering & Sons

I wanted to update this complaint to mention that a representative from Modern Engineering & Sons called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.

Dear customer, I am reaching out regarding your recent complaint about our upgrade plan. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Customer Service Manager at Modern Engineering & Sons, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $325.41 to your original payment method 2. Added a $325.41 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-282BB8A7 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Thomas Thomas Customer Service Manager Modern Engineering & Sons

ComplaintNest Administrator Alert: We have noticed that Modern Engineering & Sons has not yet responded to your complaint about their premium membership. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team