Recurring encountered rude staff with Solid Works LLC equipment
Complaint Details
I have been a loyal customer of Solid Works LLC for several years. However, my recent experience has been extremely disappointing. I ordered equipment (order #ORD-6086-LTT-3576) on May 14, 2025, and have encountered encountered rude staff. Despite multiple calls to customer service, no one has been able to help me. I hope Solid Works LLC will address this issue by adjust my account balance.
Comments (2)
Julius McCullough
May 22, 2025 05:30I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Solid Works LLC. Can someone please provide an update?
Jaime Perales
May 25, 2025 05:25Dear customer, On behalf of Solid Works LLC, I would like to personally apologize for the inconvenience you've experienced with our personal shopping service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate replacement product to address this situation. Additionally, we have documented this case (Reference: REF-953ECC4B) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Karen Johnson Account Manager Solid Works LLC
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