Billing dispute with Expert Properties Contractors Bristol

After speaking with Thomas Davis from the Executive Customer Care at Expert Properties Contractors Bristol, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear customer, On behalf of Expert Properties Contractors Bristol, I would like to personally apologize for the inconvenience you've experienced with our training session. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate replacement product to address this situation. Additionally, we have documented this case (Reference: REF-A62DD1EB) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Jennifer Brown Customer Advocacy Manager Expert Properties Contractors Bristol

ComplaintNest Administrator Alert: We have noticed that Expert Properties Contractors Bristol has not yet responded to your complaint about their upgrade plan. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team