Security concern with Academic Achievement Institute service

After my initial complaint, Academic Achievement Institute contacted me to troubleshoot the athletic shoes. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.

Dear customer, On behalf of Academic Achievement Institute, I would like to personally apologize for the inconvenience you've experienced with our maintenance contract. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate discount on future purchases to address this situation. Additionally, we have documented this case (Reference: REF-3D8A0E75) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Jessica Thompson Account Manager Academic Achievement Institute

ComplaintNest Administrator Alert: We have noticed that Academic Achievement Institute has not yet responded to your complaint about their maintenance contract. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team